Service System
With the continuous expansion of the company's business, we have established a global service system that is based on domestic customers and focuses on overseas customers as a new growth point. Our comprehensive service offering covers pre-sales, in-sales, and after-sales support, with the goal of enhancing customer satisfaction, particularly for international clients.
Serving the Globe, Equipping the World
Global Multi-Center Service System
Global Positioning, Timely Service
Full Lifecycle Management
Equipment Full Lifecycle Maintenance and Functional Expansion
Parts Full Lifecycle Management
Global Service Certification System
Global Training and Certification System Setup
Standardized Training, International Certification
Service DNA
Service Process Project Accountability System
Establishing a Customer-Centric Culture
Exceeding Customer Expectations
Digital Platform
Equipment Informationization, Service Informationization
Global Service at Fingertips
Big Data Analytics
Service Modeling, Service Quality Datafication
Big Data Analytics, Precise Service
Services
Our company is customer-centric and follows the principle of "Customer First – Always starting from the needs of our customers, striving to exceed their expectations." Based on product quality, we aim to meet the personalized needs of our clients, optimize our service system, improve the customer complaint process, strengthen communication and training with customers, and promote the rapid and stable growth of the company’s business.
Service Features
The company has established a customer-centric service system that covers the entire product lifecycle, featuring a "Project Responsibility System" and "Regional Responsibility System." We adhere to a responsible marketing philosophy, strengthening the review of promotional materials to ensure the customer's right to be informed and their freedom of choice.
Project Responsibility System
Regional Responsibility System
Complaint Response Mechanism
The company has established internal systems such as the "Customer Complaint Handling Control Process" to quickly respond to customer demands and standardize the customer complaint handling process.